RETURN & REFUND POLICY
1. I want to return my order. What is your returns policy and how can I return?
You have 30 days from the day you receive your order to decide whether you want to keep the item. If you want to return, send us an email to klantenservice@decocasa.nl. You will receive an email with the return instructions, as well as the return labels as a PDF file in the attachment.
Return costs: €5.00 per label
You do not have to pay anything in advance for your return, because the shipping labels have already been prepaid; The 5 euro standard return costs (sustainable returns policy) will be deducted from your refund.
2. I have returned my item, when will I get my money back?
Once your return has been received by our warehouse, you will receive an email confirming 'receipt'. Once processed, you will receive an email with a 'Credit Note' to confirm that your refund is being processed. The 'Credit note' is a written confirmation of your refund for your records.
Refunds will be processed to your original payment method and the time it takes for it to appear depends on the method/bank you paid with. This should take no longer than 14 days after receipt of the credit note.
3. How do I know if you have received my return?
We will automatically send you an email confirmation once your returned items have been successfully received at our warehouse.
4. How can I monitor the status of my return?
All prepaid shipping labels include a tracking number on the label. You can use this tracking code on the courier's website to find the current location of your return. Once the returned package has arrived back at our warehouse, it will be booked within 48 hours and you will receive an email confirmation. Shortly after booking, you will receive a 'Credit Note' email, which is written confirmation of your refund for your records.
Refunds will be processed to your original payment method and the time it takes for it to appear depends on the method/bank you paid with. This should take no longer than 14 days after receipt of the credit note.